We offer a two tier delivery system. Palletised deliveries and standard courier deliveries. Our palletised deliveries include cast iron radiators and cast iron fireplaces, and standard courier delivery which includes our period door furniture. Items such as kitchens are variable and we quote this separately. Charges to remoter parts of Scotland, Northern Ireland and Wales can attract a surcharge.

We advise our customers to read this section as palletised deliveries are there to generally to deliver large and heavy items and its best to be prepared so ensure the delivery goes smoothly.

For International deliveries we provide a bespoke delivery quotation, please feel free to place your order and we will contact you with the delivery costs or alternatively contact us before you place your order for precise delivery costs.

Palletised Deliveries

Our palletised deliveries will be shipped by an independent haulage company using a HGV. When shipped using this method the haulage company will attempt to deliver pallets as close as possible to your main entrance, usually to the closest hard-standing area. The drivers are not contracted to remove items from the pallet, or to carry items into the customer’s property due to their insurance. Clients should warn the Company if there is restricted access, or gravelled driveways etc.

Cast iron radiators and cast iron fireplaces are very heavy items and usually need 2 strong people to move them, the larger radiators may need more.

The customer must make sure there is someone in the house on the agreed delivery date. We can arrange for the courier to call you 1 hour before delivery. Our standard delivery times are between 9am and 5pm for timed, and/or Saturday deliveries which can be arranged at an additional charge contact our office to arrange. The Company reserves the right to charge a redelivery fee should a redelivery be necessary. Cast iron radiators are very heavy, please ensure that there is sufficient manpower to unload the pallet.

Standard Courier Deliveries

We mostly use DHL/UK Mail, DPD and TNT/FedEx for our deliveries. The products we ship using this method are generally able to handled by 1 person. You should be in to take delivery on the agreed date, however if you are out the courier will leave a card for you to contact your local depot to make arrangements.

Please be aware you must inspect the goods for damage prior to signing the delivery notes. If for what reason you are unable to inspect the goods sign the sheet as unchecked.

Returns