We are a friendly bunch at The Period House Store and are always available to offer help and advice on our products.

The Period House Store 2-4 Simpsons Buildings, Borough Road Gallowfields Trading Estate Richmond North Yorkshire DL10 4SX Sales Department: Tel: 01748 821500 E-mail: sales@periodhousestore.co.uk Sales Office & Showroom Monday to Thursday - 9am - 5pm Friday 9am - 4pm Saturday: By Appointment

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We offer a two tier delivery system. Palletised deliveries and standard courier deliveries. Our palletised deliveries include cast iron radiators and cast iron fireplaces, and standard courier delivery which includes our period door furniture. Items such as kitchens are variable and we quote this separately. Charges to remoter parts of Scotland, Northern Ireland and Wales can attract a surcharge.

We advise our customers to read this section as palletised deliveries are there to generally to deliver large and heavy items and its best to be prepared so ensure the delivery goes smoothly.

For International deliveries we provide a bespoke delivery quotation, please feel free to place your order and we will contact you with the delivery costs or alternatively contact us before you place your order for precise delivery costs.

Palletised Deliveries

Our palletised deliveries will be shipped by an independent haulage company using a HGV. When shipped using this method the haulage company will attempt to deliver pallets as close as possible to your main entrance, usually to the closest hard-standing area. The drivers are not contracted to remove items from the pallet, or to carry items into the customer’s property due to their insurance. Clients should warn the Company if there is restricted access, or gravelled driveways etc.

Cast iron radiators and cast iron fireplaces are very heavy items and usually need 2 strong people to move them, the larger radiators may need more.

The customer must make sure there is someone in the house on the agreed delivery date. We can arrange for the courier to call you 1 hour before delivery. Our standard delivery times are between 9am and 5pm for timed, and/or Saturday deliveries which can be arranged at an additional charge contact our office to arrange. The Company reserves the right to charge a redelivery fee should a redelivery be necessary. Cast iron radiators are very heavy, please ensure that there is sufficient manpower to unload the pallet.

Standard Courier Deliveries

We mostly use DHL/UK Mail, DPD and TNT/FedEx for our deliveries. The products we ship using this method are generally able to handled by 1 person. You should be in to take delivery on the agreed date, however if you are out the courier will leave a card for you to contact your local depot to make arrangements.

Please be aware you must inspect the goods for damage prior to signing the delivery notes. If for what reason you are unable to inspect the goods sign the sheet as unchecked.

Returns

Application Method 1 - when buffing the first coat with a machine

• Sand 120-150 grit - Hardwax Oil should always be applied to bare timber or over a previous coat of Hardwax Oil

• Apply a thin coat of ULTRA using a good quality roller

• Leave for 10 minutes

• Slow buff with a soft pad to remove excess

• Finish using a lint free cloth under the buffer

• Leave for 45 minutes to dry with good ventilation

• Apply the final coat with best quality microfibre roller - do not buff this coat as there won’t be enough product left on the timber to protect properly

• Usually ready for use after 8 hours

• Usually ready for furniture after 18 hours

Application Method 2 - when applying with a brush or roller

• Sand 100-150 grit - Hardwax Oil should always be applied to bare timber or over a previous coat of Hardwax Oil

• Apply the first coat using a good quality brush or roller - do not apply thickly - this will result in extended drying times

• First coat will usually be dry within 3-6 hours with good ventilation and airflow

• Apply the second coat using a good quality brush or roller

• Usually ready for use after 8 hours

• Usually ready for furniture after 18 hours

If Treatex Hardwax Oil is applied too thickly, drying time can be considerably increased. To speed up drying time, raise the room temperature and increase air flow by opening doors and windows or using a fan.

Treatex brushes and rollers are available. Alternatively, use a high quality microfibre roller or good quality brush. Tightly wrap a plastic bag around wet rollers and brushes to stop them drying out between coats. Wet brushes and rollers can be cleaned using white spirit or Treatex Thinners. If you are using hardener then wet rollers and brushes will dry even if they are wrapped in a plastic bag and it will not be possible to clean them.

Self combustion

Treatex , like other natural oil based products contains Linseed oil. If you use a mechanical sander to remove any freshly applied linseed oil based product, you should empty the sawdust out of the machine on a regular basis as there is a small but possible risk of self combustion.